Friday, April 5, 2019

How to change healthcare to meet the demands of a changing world? Attending the 2019 HBS Healthcare Conference


Yuri Chaves Martins, MD/PhD
Fellow in Pain Medicine Anesthesia at MGH
PGY 5

March 27th, 2019

During a cold winter day of February, I left my home to attend a conference that I thought would tell me how the main players in healthcare were tackling their problems. I ended my day with more questions than answers. The US cannot be proud of the efficiency of his healthcare system. It spends more money per capita in healthcare related expenses than any other developed nation but ranks 37 out of 191 countries according to its performance when evaluated by the World Health Organization (https://www.who.int/whr/2000/media_centre/press_release/en/).  This indicates that we must work to decrease healthcare costs without losing quality and I was happy to see in the conference that the problem is being addressed in multiple fronts.

Steve Nelson, CEO of UnitedHealthcare, is trying to use technology to address the problem. He showed a video (https://www.youtube.com/watch?v=gEybaotgZgc) that invites us to imagine the future of healthcare. During the video we people interacting with multiple devices that would measure their health information and coach them about their health or send that to healthcare professionals for interpretation. The physician, if something unusual is found on the information provided, could then communicate with the patient.

Kate Walsh, CEO of Boston Medical Center, is using a community-based focus to solve the same problem. Her projects for increasing access to affordable housing in the region served by BMC and helping people filling up their tax forms for free demonstrates her approach to change social determinants of health in an attempt to decrease healthcare costs.
Katharine Miao, the medical director of CityMD®, has a completely different approach. She changed the system by creating a network of easy access walk in clinics that decreased health care cost by decreasing the number of ER visits from people with non-emergency health problems.
Each approach has its problems and advantages. It is difficult to predict which one will be more successful. Maybe a hybrid one? However, the only thing that is certain is that healthcare will change soon and we, as healthcare professionals, need to brace for the impact.